Thank you for shopping with us. We want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions regarding refunds for products ordered through our Facebook page. Please read this policy carefully before making a purchase.
- Eligibility for Refunds:
- We offer refunds for products that meet the following conditions: a. The product is defective, damaged, or not as described. b. The product has not been used, worn, or altered. c. The product is returned within 15 days of the original purchase date.
- Refund Process:
- To initiate a refund, please contact our customer support team via 9923032438 and provide the following information: a.Your Order Details b. A detailed description of the issue with the product. c. Any supporting evidence such as photographs, if applicable.
- Our customer support team will review your request and provide you with further instructions on how to proceed.
- Return Shipping:
- If your refund request is approved, we will provide you with a return shipping address.
- You are responsible for the cost of shipping the product back to us unless the return is due to our error (e.g., defective or incorrect product).
- We recommend using a trackable shipping method to ensure the safe return of the product. We are not responsible for lost or damaged packages during the return process.
- Refund Options:
- Once we receive the returned product and confirm its eligibility for a refund, we will process your refund.
- The refund will be issued in the original form of payment used for the purchase.
- Depending on your payment method and financial institution, it may take several business days for the refund to be reflected in your account.
- Exchange Policy:
- We do not offer direct exchanges. If you wish to exchange a product, please follow the refund process outlined above and place a new order for the desired item.
- Changes to Refund Policy:
- We reserve the right to update or modify this Refund Policy at any time without prior notice. The revised policy will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our Refund Policy, please contact our customer support team for further assistance. We value your satisfaction and will do our best to resolve any issues that may arise.